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TEAM

Do you want to be a maritime satellite communications pioneer?

We value our people because they are our biggest asset. We offer a work environment that will help our employees flourish and build a long-term career that will help them meet their potential.

At World-Link Communications, we are looking for dynamic people to join our network of talented employees around the world. Check our available vacancies and submit your CV and cover letter by email at careers@wlnet.com

Support Engineer

We are currently looking to hire a support engineer. The candidate should be adept at problem solving through innovation, making confident decisions under pressure, good at coordinating between internal and client teams wherever necessary.

Job Responsibilities:

• Be the first point of contact with our customers with issues related to our services
• Respond to support questions that come in, via phone and email from customers related to messaging, and communications software and hardware
• Resolve communications and email issues for remote users
• Provide technical and administrative support to sales staff
• Be part of the 24/7/365 Shift Rotation
• Proper usage of the ticketing system
• Maintain and document problems and resolutions to be used for statistical analysis
• Installation of new system on board a vessel (that may include traveling to various locations to perform an installation)

Qualifications:

• Computer Science degree or related
• 2+ year’s hands-on experience
• In depth understanding networking, protocols, and services; DHCP, SSL, VPN, VLANs, SSH, TCP/IP, DNS, Samba, NFS, FTP
• Demonstrated ability to troubleshoot network issues logically and analytically
• To work under tight time constraints
• Excellent verbal and written communication skills
• Fluent in speaking, reading, and writing English • The ideal candidate must be a team player, proactive and well organized

This is a permanent full-time position in Limassol.

Sales Manager – APAC

We are seeking an experienced candidate with proven track record in Sales  to establish our market presence and help us grow. This is a key position in the organization. The position reports to the Sales & Marketing Director of the organization.

Qualifications:
  • BS/MS degree in Marine or IT related field.
  • Strong understanding of IT network and software requirements.
  • Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
  • Committed to continuous education through workshops, seminars and conferences.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
  • Proven ability to drive the sales process from plan to close.
  • Outstanding written and verbal communications skills.
  • Must be a motivated, strategic thinker able to implement programs to drive business success.
  • Ability to work well within a team and independently.
  • Ability to deal with pressure and deadlines.
  • Service-oriented.
What can we offer you?
  • A supportive, growth-oriented environment that wants your ideas on how to succeed and grow.
  • Annual performance review, recognizing individual performance.
  • An important role within our organization that is results-oriented, not task-centric.
  • Competitive salary and a full package of benefits.
Job Responsibilities:
  • Work closely with senior staff to develop and execute sales targets.
  • Achieve growth and hit sales targets by successfully managing the sales team
  • Expand the company’s customer base and ensure it’s a strong presence
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
  • Present sales, revenue and expenses reports and realistic forecasts to the management team
  • Identify emerging markets and market shifts while being fully aware of new products and competition status
  • Conduct competitive product analysis and market research, evaluate sales performance, and formulate and review long-range plans and goals.
  • Work with sales and technical staff to create appropriate marketing tools;  electronic and printed collateral, tradeshow presentations, etc.
  • Provide knowledge and understanding about the industry market trends and shifts in technology and users to develop product strategies.
  • Provide management with predictions of future market conditions and estimates of market penetration.
  • Work with sales to establish and manage the channel network.

 

 

 

Sales Engineer – Limassol, Cyprus

We are seeking an experienced candidate who will identify current and future customer requirements. This is a key position in the organization. The position reports to the Sales & Marketing Director of the organization.

The Sales Engineer Manager has extensive knowledge of the products’ parts and functions and understands the scientific processes that make these products work. With his level of technical knowledge, he can serve customers by identifying their needs; engineering adaptations of products, equipment and services. He also liaises with the Development team to determine how products and services could be made or modified to suit the needs of the customer.

Qualifications:
  • BS/MS degree in Marine or IT related field.
  • Strong understanding of IT network and software requirements.
  • Successful previous experience as a sales engineer, consistently meeting or exceeding targets.
  • Committed to continuous education through workshops, seminars and conferences.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
  • Proven ability to drive the sales process from plan to close.
  • Outstanding written and verbal communications skills.
  • Must be a motivated, strategic thinker able to implement programs to drive business success.
  • Ability to work well within a team and independently.
  • Ability to deal with pressure and deadlines.
  • Service-oriented.
What can we offer you?
  • A supportive, growth-oriented environment that wants your ideas on how to succeed and grow.
  • Annual performance review, recognizing individual performance.
  • An important role within our organization that is results-oriented, not task-centric.
  • Competitive salary and a full package of benefits.
Job Responsibilities:
  • Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements. Provides product, service, or equipment technical and engineering information by answering questions and requests.
  • Manage and maintain CRM functionalities.
  • Contribute to Marketing related tasks.
  • Provide technical expertise through sales presentations, Solution designs, Solution demonstrations, Proof of Concepts as a trusted advisor.
  • Provide solution designs and systems engineering configurations.
  • Confer with customers and engineers to assess equipment needs and to determine system requirements.
  • Collaborate with sales teams to understand customer requirements and provide sales support.
  • Raise technical operational issues experienced by the customer.
  • Support customers in resolving potential technical system issues by coordinating with the Support Team.
  • Help in researching and developing new products.
  • Maintains professional and technical knowledge by attending educational workshops; participating in professional societies.
  • Advising customers on how best to use the products or services provided.
  • Collaborating with the design, production, engineering, or research and development departments of the company to determine how products and services could be made or modified to suit the needs of the customer.
  • Using technical skills to demonstrate to potential customers the usefulness of the product or service and how it may suit the customer better than competing products.
  • provide pre-sales technical assistance and product education
  • make technical presentations and demonstrate how a product meets client needs
  • liaise with other members of the sales team and other technical experts
  • help in the design of custom-made products
  • provide training and produce support material for other members of the sales team.